Legal · Google Play

Account deletion

Web resource from Hanix to request permanent deletion of your account and data tied to HANIX mPOS and Hanix Studio. Contact: soporte@hanix.io.

Google Play · Account deletion

How to request deletion of your account and data

Submit your request by email to soporte@hanix.io — there is no form on this page. Review the steps, confirm the essentials, and open your mail app with a sample message ready to complete and send. Applies to HANIX mPOS and Hanix Studio / merchant panel (com.hanix.finwise.mpos).

Steps

Before you write — review this

This is an optional personal checklist. The actual request is sent by email, not from a web form. If you have outstanding billing, we will tell you how to settle it.

I am up to date on subscription fees (in good standing) or will settle before deletion.
I understand deletion is permanent and uninstalling the app is not enough.
I am the account holder or authorized to request deletion.

Request by email

When you tap the button, your mail app (Gmail, Outlook, Mail, etc.) opens with recipient, subject, and a draft. Add your name and account email, then send. Nothing is sent automatically from this website.

Open my mail app

Profile and merchant account data linked to Hanix / HANIX mPOS
Credentials and tokens for mPOS terminal pairing
App preferences and session data tied to your account
Catalog, store configuration, and panel operational data that depends on that account (when there is no legal obligation to keep it)
mPOS charge history and orders tied to the account, except where legal retention applies

Timeline: after we validate your request and confirm good standing, we complete deletion within up to 30 days. We will email you when it is finished.

Also in the app: in HANIX mPOS / Hanix Studio you can start or check the same process from Settings / support when available; this web resource still applies if you already uninstalled the app.

Last updated: July 23, 2026.